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Cancellation and Refund Policy

PAYMENT
We accept Visa, MasterCard, American Express, and Discover.
We accept cash or money order at our locations. 
 
MEMBERSHIP CANCELLATIONS and REFUNDS
All membership purchases are final.

Recurring membership may be canceled at any time as long as there are no outstanding contracts or commitments.  Any outstanding contracts or commitments and the terms thereof must be fulfilled by the customer before membership is cancelled.  Cancellation of recurring membership must be confirmed at least 7 business days prior the next billing due date or the member may be charged an additional term.

CLASS CANCELLATIONS and REFUNDS
A no call no show to a class will result in a loss of a class credit with no refund.  Classes must be cancelled at least 24 hours before class start.  If a class is failed, the member will have the opportunity to retake the class for 50% of the original price. 

Factory Enova reserves the right to cancel any class for any reason.  A student enrolled in a class that has been cancelled will have the option of receiving a class credit to be used at any time or a full refund.  Students will be notified via email or telephone of any class cancellations.
 
MACHINE RESERVATION CANCELLATIONS
Machine reservations must be cancelled at least an hour prior the reservation.

When a machine is reserved, a member will have up to 15 minutes following the beginning of their reservation to check in to the reserved station or the machine will then be reopened to all members.  After the 2nd offense of a no call no show on a piece of equipment the involved member will be suspended from reservation of equipment for the next 7 business days.  
 

If you have any questions on membership, refund or cancellation policies please contact us


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16540 Harbor Blvd. Ste H, Fountain Valley, CA 92708
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