Cancellation and Refund Policy

PAYMENT
We accept Visa, MasterCard, American Express, and Discover.
We accept cash or money order at our locations. 

ORDER CANCELLATIONS AND REFUND

An order can not be fully refund after a deposit or payment has made. If work has already been performed, the refund amount will be less or could be zero.

LASER ENGRAVING OR LASER CUTTING REFUND

Laser engraving or laser cutting is a non-reversible process and cannot be undone after it is already performed. If an engraving or cutting job was done wrong compared original sample and expectation, Factory Enova will offer redoing the engraving or cutting for free of charge. Factory Enova will not be paying for the cost of damage goods and only cover up to the dollar amount of the price of service offering for each unit damaged, no cash value.

If you have any questions on refund or cancellation policies please contact us

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